Patient call systems are now commonplace in many GP practices and hospitals. Thousands of patients are called every day using automated systems, saving thousands of hours of practice time and improving the experience for patients.
However, many dental practices still rely on clinical staff escorting patients to their appointment, or by telephoning reception to ask them to send the patient through. This process can be very time consuming for staff. For example, if a dentist sees 20 patients in a day, then this could be more than 40 trips back and forth just to collect patients!
What is patient call?
Patient call systems allow dentists and other clinical staff to call patients using the TV screens in their waiting room.
Patient call systems are very simple to use and can be used by any practice where a PC is available in the clinician’s room. When you are ready to call a patient, you simply control the system from the PC in your treatment room with just a few clicks.
Once called, the patient’s name, clinician’s name and the room number are displayed instantly on the screen for the patient to see. If you still want collect a patient yourself from the waiting room then this notification prepares them for your arrival, saving time you waiting for them to gather their possessions.
Software of Excellence EXACT Integration
Envisage Dental TV Patient Call now fully integrates with the EXACT practice management system from Software of Excellence. This integration means that a patient can be called directly from their patient record in EXACT with a single click, no extra software is required.
Using Envisage Dental TV Patient Call with EXACT is really simple. Simply select a patient from the toolbar and then click the loud hailer icon. The patient is then called on the waiting room screens instantly.
What are the benefits of patient call?
Patient call provides a range of benefits to dental practices, from saving clinician’s time to improving the flow of patients in the practice. Practices using patient call often see:
- Reduced patient waiting times – The reduced workload for staff and improved patient flow means that patients can be seen more quickly, reducing waiting times.
- More time for clinical staff to treat patients – As clinical staff no longer have to leave their rooms to collect and accompany patients from the waiting room, they have more time to treat and care for patients.
- Less pressure on administration staff – Having the ability for clinical staff to call patients to their appointment directly reduces the workload on reception staff. This allows them to focus on providing better services for patients.
“The surgeries are running more efficiently and faster, and no time is wasted having to leave the surgery. This has resulted in more time for the nurses and dentists”
Bexleyheath Dental Practice
Educate and inform your patients
Along with all the benefits of patient call, Envisage Dental TV is also a waiting room TV system with a library of videos that can help to educate patients on oral care.
This information helps patients to have a better understanding of the different treatments available and ensures their attention is maintained on the screens while they wait to be called to their appointment.
If you would like more information about adding Envisage Dental TV to your dental practice, then please visit www.envisagedental.net, or speak to a member of our team on 0114 399 0019.